Return Policy

Avona Return Policy

At Avona, customer satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. If for any reason you are not satisfied, please review our return policy outlined below:

Return Eligibility

  • Items must be returned within 30 days of the original purchase date.
  • Products must be in their original condition, unworn, and unwashed with all tags attached.
  • For health and hygiene reasons, certain items (such as opened cosmetics, intimate apparel, and earrings) are non-returnable.

How to Initiate a Return

  1. Contact Customer Service: To begin the return process, please contact our customer service team at [email@example.com] or call us at [phone number]. Be sure to include your order number and reason for the return.
  2. Receive Return Instructions: We will provide you with a return authorization and specific instructions on how to send back your item.
  3. Package Your Return: Securely package the items you wish to return in their original packaging, if possible. Include a copy of your receipt or the order confirmation email.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refund Process

  • Once we receive your returned item, it will be inspected. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Please note that shipping costs are non-refundable.

Exchanges

  • If you would like to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.

Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 7 days of receipt so we can resolve the issue promptly. We will either provide a replacement or issue a full refund.

Contact Us For any questions regarding our return policy, please reach out to our customer service team at: